REFUND & EXCHANGE POLICY

JM Unicorn Galaxy reserves the right to modify the policy at any time without prior notice. Please ensure that you have read through our terms & conditions to avoid any misunderstandings.

We strictly do not allow refunds or exchanges for:

• Change of mind / interest
• Errors you have made in your order

It is the responsibility of customers who purchase our products to check the quantity and quality of their delivered order upon receiving it from our third-party logistics provider. Any discrepancies should be reported within 5 working days from the date of delivery.

We will only allow refunds for:

1. Delivery Discrepancies

• Failure of our third-party logistics partner to fulfil the order
• Order is not delivered as per scheduled delivery date
• Order is cancelled due to extenuating factors from JM Unicorn Galaxy (e.g. peak periods)
• Incorrect Order Quantity
• There are missing items in the order 

We will only allow exchanges for:

1. Delivery Discrepancies

• Wrong product(s) delivered
  
  Kindly drop us an email ([email protected]) & attach clear snapshots of the hard copy invoice & all products received. We will arrange a courier to retrieve the order at your convenient date & time
•  after we have verified your case.
  
  Note: You will be required to return the goods in the same condition as delivered to you. We will not accept returned goods that show any signs of usage or damage.
  
  
• Delivery of Defective Products
• Product received is of unsatisfactory quality / has a manufacturing defect
  
  Kindly drop us an email (([email protected]) & attach clear snapshots of hard copy invoice, nature of defect & product code.
  
  Note: You will be required to return the goods by depositing the defective product to us . If you are unable to return the goods, no product exchange will be rendered.

Refunds will be processed via the original payment method.